Page 50 - eBOOK ORGANISATIONAL BEHAVIOUR FULL REPORT (eISBN)

● In the interactionist view, an organization or group with no conflict is more

likely to become static, non-responsive, inflexible and inadaptable.

● It states that a minimum level of conflict is beneficial for the group because it

maintains a certain level of creativity, self-evaluation, and competition among
the individuals. All these things result in increased group performance, more

creative solutions to problems and better outcomes.

● The interactionist view indicates that conflict is not only an encouraging force
in a group but also an absolute necessity for a group to perform effectively.

Traditional Human Relation Interactionist
View View View

Figure 6.1: Organizational Transition of Conflict Thought
th
Source: Organizational Behavior, 15 . Edition, Stephen P. Robbins. Timothy A. Judge

6.5 Types of Conflict

There are three types of conflict.

a) Task conflict that relates to the content and goals of the work.
b) Relationship conflict which focuses on interpersonal relationships.

c) Process conflict relates to how the work gets done.

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