Page 101 - MEDICAL AND HEALTH INSURANCE

MEDICAL AND HEALTH INSURANCE

 Service agreements must be clearly written representing all aspects of the

service level and performance, with agreed responsibilities and duties of all

parties as well as protecting the confidentiality of the Insured

 Contingency plan including disaster recovery and backup facilities to support
the continuation of the outsourced activity with minimal business disruption

 Monitoring and control measures to be set in place to ensure that the services

are delivered in the manner as expected.

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