Page 16 - eBOOK ORGANISATIONAL BEHAVIOUR FULL REPORT (eISBN)

are increasingly likely to find yourself in a foreign assignment—transferred to your

employer’s operating division or subsidiary in another country. Working with people

from different cultures, you need to understand how their culture, geography and

religion have shaped them and how to adapt your management style to their
differences.

c) Managing Workforce Diversity
Workforce diversity acknowledges a workforce of women and men; many racial and

ethnic groups; individuals with a variety of physical or psychological abilities; and people

who differ in age and sexual orientation. Managing this diversity is a global concern.

Manager have to shift their philosophy from treating everyone alike to recognizing

differences and responding to those differences in ways that ensure employee
retention and greater productivity.

d) Improving Customer Service
OB can help managers contribute to improving an organization’s performance by

showing managers how employee attitudes and behavior are associated with customer

satisfaction. OB can provide considerable guidance in helping managers create such

cultures - in which employees are friendly and courteous, accessible, knowledgeable,

prompt in responding to customer needs, and willing to do what’s necessary to please
the customer.

e) Improving People Skills
OB can help you explain and predict the behavior of people at work. In addition, you’ll

gain insights into specific people skills that you can use on the job. For instance, you’ll

learn ways to design motivating jobs, techniques for improving your listening skills, and

how to create more effective teams.

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