Page 109 - MEDICAL AND HEALTH INSURANCE

MEDICAL AND HEALTH INSURANCE

6.1.5 PRIVATE HEALTH CARE SERVICES AND FACILITY ACT 2006

The Private Healthcare Facilities and Services Act 1998 (Act 586) & Regulations 2006

(PHFA) were implemented on 1st May 2006. This overall health legislation regulates

all health facilities and private health services in Malaysia. The main objective in this
regulatory framework is to ensure that private health facilities and services offer good

health care in terms of accessibility, equity and quality care.

6.2 FIGURE OUT THE MAIN FUNCTIONS OF FINANCIAL MEDIATION BUREAU

6.2.1 ROLES AND GUIDELINES OF FINANCIAL MEDIATION BUREAU

The Financial Mediation Bureau (FMB) was established on August 30, 2004 and began

operating on January 20, 2005 as an alternative to resolving disputes between
financial service providers (FSP) regulated by Bank Negara Malaysia (BNM) and their

client channels (Financial consumers). These disputes can relate to banking / finance,

but also insurance and takaful.

Their functions are:

 Assist in the satisfaction, settlement, or withdrawal of the complaint by acting

as a counselor.
 To act as an investigator which to determine the complaint by upholding or

rejecting it wholly or in part.

 If the complaint is upheld, wholly or partially, to make a monetary award

against the member binding up to a maximum of RM200,000 in relation to

motor and fire insurance policies and takaful certificates, RM100,000 in
relation to other types of insurance policies or takaful certificates, and RMS,000

in relation to third-party claims.

 Where the complaint is upheld, wholly or partially, to make a monetary award
against the member binding up to a maximum of RM100,000 (except for fraud

cases involving payment instruments, credit/debit/charge cards, ATM cards

and cheques for which the limit is not more than RM25,000) in relation to

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