Page 24 - eBOOK ORGANISATIONAL BEHAVIOUR FULL REPORT (eISBN)

● Loyalty - The loyalty response means passively but optimistically waiting for

conditions to improve, including speaking up for the organization in the face of

external criticism and trusting the organization and its management to “do the right

thing.”
● Neglect - The neglect response passively allows conditions to worsen and includes

chronic absenteeism or lateness, reduced effort, and increased error rate.

Figure 2.2: How Employees can express dissatisfaction

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Source: Organizational Behavior, 15 . Edition, Stephen P. Robbins. Timothy A. Judge

2.7 Outcomes of Job Satisfaction and Dissatisfaction

Satisfied employees make the most of their work time, producing quality products and

services. Dissatisfied employees tend to spend less time focusing on their job duties and

more time discussing with family, friends and co-workers why they are unhappy at work.
Lack of motivation and attention to detail are the results of dissatisfied employees, which

translates to low productivity. Consequently, companies whose employees' productivity

levels are low also experience loss of profits.
Customer loyalty declines when employees are dissatisfied with their jobs. Employees who

enjoy what they do are more likely to interact with customers and clients in a much more

positively and cheerfully.
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